Support

Contact

support@steadfastapps.net

Include your account email, iOS or Android version, app version, printer model, and the error you see. For a reseller code, include the seller and order reference. Never send your password, payment-card details, or private documents.

Account and promotions

Create your PrintRight account in the native app, then sign in on the website with the same credentials. Redeem seller codes from your account page. Codes are not redeemed inside the app.

A login on another phone or tablet replaces your earlier native session. Website login is independent. Use password recovery if you cannot sign in.

Subscriptions

Your account shows active access. Store purchases and renewals remain managed by the original store. Redeeming a promotion, deleting an account, or uninstalling the app does not cancel a recurring store subscription. Your account's billing section links to the applicable store controls.

Account deletion

Sign in and use Delete account under account settings, or use Delete account in the native app. Confirm your password to remove the account and revoke its sessions. For a privacy request when you cannot access your account, email the support address above; identity verification may be required.

Printing and scanning

Use the app's Network doctor and Help screens to check local-network permission, the current Wi-Fi network, printer reachability, and supported formats. Verify physical output before relying on a print job. Account/license validation also needs a working internet connection; the app does not upload your documents to perform that check.